Jotform vs. Typeform: Is there a better alternative for small businesses?


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Are you looking for the best form builder for your business? You probably heard of Jotform and Typeform. Both platforms allow users to design and publish online forms. But what’s the difference? And do either of them have the functionality to keep up with your business?

In this article, we take a closer look at what each platform has to offer and show you a much better alternative to creating forms for your small business: PocketSuite

Jotform vs. Typeform: What’s the difference?

Here are the critical differences between Jotfrom and Typeform and why PocketSuite may be better suited for your business.

#1 Pricing

Before you commit to a form builder, make sure its features are worth the cost of your budget. 

Typeform’s plans start at $29 per month, but you’re limited to a certain amount of responses per month. If you want more functionality, you may have to pay up to $99 per month for Typeform’s business plan. Jotform does offer a free plan. However, you can only create up to 5 forms with a maximum of 100 submissions from clients per month. The platform’s paid plans start at $39 per month. Even then, you’re still limited by the number of forms you can create and how many forms you can receive from clients. 

You can access all of PocketSuite’s features, including unlimited forms and responses, starting at $24.99 per month. That means you can create and send as many forms as you’d like and get an all-in-one booking app at one low price. There’s no need for additional software. Your budget will thank you!

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#2 Business Features

Jotform and Typeform do have some feature differences. For example, Typeform is known for its conversational forms i.e., they present one question one at a time. But ultimately, Jotform and Typeform are very similar form builders. Both platforms offer the standard question types, including multiple-choice, short answer, etc., and both allow you to add conditional logic to forms. However, both platforms are designed for general use. This means that neither Typeform nor Jotform is ideal for service-based business owners.

PocketSuite’s forms are designed with service businesses in mind. With PocketSuite, you can attach forms directly to your online services, classes, etc. Clients will be prompted to complete a form when they book you online. There’s no need to send forms manually. It’s all automated! So you can spend more time doing what you love. Plus, PocketSuite allows clients to upload images and documents to online forms. So, you have everything you need to prep for their appointment. It’s an online form-builder and CRM in one!

#3 Customization

Typeform claims users can create high-quality forms quickly with a drag-and-drop editor and options to customize fonts, colors, images, and videos. On the other hand, Jotform offers a more traditional form-building experience. You still get a drag-and-drop editor and opportunities to customize forms, but it may not be as visually appealing as a Typeform.

PocketSuite forms offer both design and functionality. PocketSuite’s form builder makes it easy to create professional-looking forms to send to clients. Plus, you can customize online forms with colors and your business logo. PocketSuite also creates industry-specific form templates, so you can have your business up and running in minutes!

#4 Customer Support

When it comes to running a business, good customer support is key. If your clients have issues with a form, you need to get in contact with your form-building software immediately!  The question is: Jotform vs. Typeform, which has better customer support? Both Jotform and Typeform offer standard customer support options, including email support and online chat.

PocketSuite offers superior customer support. You can message us directly in the app and get answers from our expert support agents in just a few taps. Or, you can book one of our PocketSuite Academy calls and join a live video call to answer your burning questions and set up your business. We also offer an exclusive White Glove service for our pros! For a one-time fee, you get a dedicated account manager that will help you set up your business.

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The Bottom Line

When it comes to the question of Jotform vs Typeform, there is no clear winner. Both platforms offer a range of features and benefits, and the choice ultimately comes down to your individual needs. Both platforms are fine for general-use form-building. However, they may not be suitable for the needs of a service-based business. 

PocketSuite is the ideal form builder for business owners. You get dynamic business management features (like booking and payment) and an online form builder in one! Whether you run a beauty, pet, or mobile detailing business, PocketSuite can help grow your business.