Yes. Because each PocketSuite location generally runs as its own account through the Account Switcher, every location can set its own multiple services, pricing, and packages independently, while still starting from a duplicated template account so differences are deliberate rather than accidental.
PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and scheduled over 9.2 million appointments. Real markets are not identical, and a multi-location group needs the flexibility to price and package services differently in different places, without that flexibility turning into ten locations that each drifted into a completely different offering over time.
Each Location Is Its Own Services and Pricing Setup
Because PocketSuite structures each location as its own account, multiple services, packages, and subscriptions are all configured at that location level. A resort in one market can price a boarding package differently from a sister location two states away, offer a service the other location doesn’t (say, a specialty daycare add-on tied to local demand), or run a different promotional package entirely.
That independence is what makes location-specific pricing possible at all, since each location sets its own pricing rather than pulling from one shared master list.
“I like the simplicity of PocketSuite. For me, it’s really easy — I don’t have to do too much. It creates my entire schedule for all of my clients, handles their billing, handles their paperwork. It really does help me with everything I need for client billing and scheduling.” said Terra Ruiz, owner, Wholistic Canine, whose single business already runs grooming, training, daycare, and boarding side by side. Running that many different service types simply, without it turning into a scheduling and billing headache, is exactly what a multi-location group needs from each location’s own setup too.
Starting From a Template, Not From Zero
The Account Switcher’s duplicate-settings option (“copy, paste, and you’re done”) is what keeps that per-location independence from becoming ten unrelated services menus. A new location can start from an exact copy of an existing location’s services and pricing, then have only the specific differences, a new price point, a locally-relevant add-on, changed intentionally.
That sequencing, duplicate first, customize second, is the practical difference between “every location is deliberately a little different” and “every location accidentally ended up completely different,” which is a much harder problem to untangle once it has already happened across a dozen sites.
Facility-Specific Differences That Are Legitimate
Some service and pricing differences by location reflect real physical differences, not just market pricing. A Facility-tier location managing Smart Kennel, suite & room scheduling with a large play-yard rotation can reasonably offer and price services a smaller Team-tier location simply cannot, because the physical space to support them does not exist at every site.
That is a case where different service menus by location are not an inconsistency to fix, they are an accurate reflection of what each specific facility can actually deliver.
Watch: Meet the Pet Resort Edition of PocketSuite
Comparing Performance Once Pricing Differs by Location
Once locations legitimately differ on services or pricing, an owner still needs to know whether those differences are working. The Multi-Location dashboard’s location comparison analytics, part of its custom report builder with 100+ metrics, is where that gets checked, comparing a specific package’s performance at one location against a similar offering at another, even when the exact pricing or service name differs.
The 2026 Pet Boarding Benchmarking Report found that add-on and upsell revenue is the widest performance gap in the entire study: 72% of $1M+ businesses see add-ons on 4 or more of every 10 bookings, versus only 18% of businesses under $150K in revenue. That is a strong argument for every location having some package and add-on structure in place, even if the specific packages and prices are tuned differently location by location.
A Practical Way to Manage the Menu Over Time
For a franchisor or multi-location owner, a workable rhythm is reviewing each location’s current services and pricing against the group’s current template periodically, not to force identical menus, but to catch drift that happened by accident rather than by decision, a service that quietly disappeared from one location’s offering, or a price that fell out of step with the rest of the system for no real reason.
That periodic review, paired with location comparison analytics to see what is actually working, is what keeps “different by location” a strength of the system instead of a sign that nobody is watching the menu anymore.
Product Lines and Service Types Vary by Location Too
Service menus are not the only thing that legitimately differs by location. Multi-location and franchise businesses on PocketSuite report anywhere from 10 to 200 product lines, representing 20-40% of income, and 3 to 50 different service types, per location. A boarding location near a busy retail corridor might carry a much larger retail product line than a location in a quieter market, independent of anything about the services or boarding pricing itself.
That product-line variation is a further reason each location benefiting from its own independent account, rather than one rigid, shared configuration, matters: a duplicated services template is meant as a starting point for consistency, not a ceiling on what an individual location can reasonably stock or offer once local demand actually calls for something different.
Each Location’s Online Booking Page Reflects Its Own Menu
Because services and pricing live at the account level, each location’s online booking page shows that location’s own current menu and prices, not a shared, group-wide list that has to be manually filtered down to what a specific site actually offers. A client booking directly with a specific location sees exactly what that location has available, which matters as much for accuracy as it does for the client experience, nobody wants to book a service online only to find out at check-in that location does not actually offer it.
That same per-location structure is what makes it possible for a client-facing online booking page to stay accurate automatically as a location’s menu changes, without someone having to remember to update a separate, group-wide listing every time a single site adds or drops a service.
Facility Differences Behind the Pricing Gap
Some of the biggest legitimate pricing differences between locations trace back to physical facility differences rather than market rate alone. A Facility-tier location with check-in/check-out workflows built around a large play-yard rotation, or a bigger resource calendar of suites and runs, can support service and pricing tiers that simply are not physically possible at a smaller Team-tier location down the road. That is a facility-capacity difference, not a brand-consistency problem to be corrected.
Recognizing that distinction up front, which pricing differences trace back to real facility capacity versus which ones are just drift, is part of what makes the periodic review process described above productive rather than an exercise in flagging every difference as a problem.
Communicating Differences to Clients Who Visit More Than One Location
For a group whose clients occasionally visit more than one of its locations, a boarding client traveling and using a sister location in a different city, for instance, it is worth being upfront that pricing and available services may differ by site, rather than assuming the client already knows or will not notice. A brief note on the booking confirmation or a location’s own booking page is usually enough context to prevent a surprised or frustrated client who assumed every location under the same brand charges identically.
That small amount of proactive communication protects the value of having locally-tuned pricing in the first place: the flexibility to price appropriately for each market only pays off if clients understand why, rather than reading a price difference as inconsistency or a mistake, or worse, assuming the location they are visiting is somehow overcharging them relative to what they remember paying elsewhere.
Frequently Asked Questions
Yes. Because each location generally runs as its own PocketSuite account, services, packages, and pricing can be set independently at each location.
Yes. Pricing is configured per location’s account, so the same service can be priced differently in different markets.
Duplicate an existing location’s settings into a new location’s account through the Account Switcher, then adjust only the specific differences, rather than building every location’s menu from scratch independently.
Yes. Location comparison analytics, part of the Multi-Location dashboard’s custom report builder, lets you compare performance across locations even when their specific offerings differ.
Not necessarily. Some differences reflect real local factors, market pricing or facility-specific capabilities like a larger resource calendar of suites and play yards. The goal is making differences deliberate, not accidental.
Different pet boarding locations do not need identical service menus or pricing to be part of one well-run system, they need a clear starting template and a way to check whether the differences that exist are actually working. PocketSuite’s per-location account structure, the Account Switcher’s duplicate-settings option, and location comparison analytics together support exactly that.
For a group managing pricing across several locations right now, a good next step is comparing what each location’s current menu actually looks like against the group’s intended template, before deciding what, if anything, needs to change, and before assuming every difference already found is a problem worth fixing.
