PocketSuite’s Income Reports feature includes a custom report builder with 100+ metrics, filterable by team member, so a business can see how often add-ons are sold and by whom; a business running Multi-Location Edition can roll that same reporting up across every location too. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and scheduled over 9.2 million appointments. Knowing which team member — and, for a multi-location operator, which location — is actually selling add-ons is what turns a vague sense that “upsells are down” into a specific coaching conversation.
Reporting Is Only Useful if Someone Actually Looks at It
The most detailed report in the world doesn’t help a business that builds it once and never opens it again. Assigning a specific person the responsibility of reviewing it on a set cadence is what turns a reporting capability into an actual management habit.
Add-On Attach Rate Is the Widest Gap in the Industry
According to 2026 Pet Boarding, Daycare & Resort Industry Benchmarking Report (International Boarding and Pet Services Association, The Dog Gurus, PocketSuite, and Researchscape International, 2026), add-on and upsell revenue shows the largest performance gap of any metric measured: 72% of $1M+ pet-service businesses see add-on purchases on 4 or more of every 10 bookings, with 44% hitting 6 or more, while only 18% of businesses under $150K in revenue reach that same 4-of-10 threshold, and 52% see add-ons on just 1 of every 10 bookings. the 2026 Pet Boarding Benchmarking Report calls this a 54-percentage-point gap between top and bottom performers — the single largest the study found.
Reporting Matters Whether a Business Has One Location or Ten
A single-location facility might not need the location-by-location rollup a multi-location operator relies on, but the underlying value of seeing add-on performance clearly is the same regardless of how many sites a business runs — knowing the number is what makes any coaching or menu decision that follows an informed one instead of a guess.
A Real Weekly Reporting Habit From a Multi-Location Operator
At a PocketSuite-hosted webinar on add-on revenue, Alyson Fisher, Head of Professional Services at PocketSuite and a multi-location pet resort owner serving 200+ dogs daily herself, described her own routine directly: “I do a report every Monday morning for my team. What are our leading add-ons this week? What are our trailing add-ons?… take a look if you have reporting capability in whatever software you’re using — certainly PocketSuite does. Take a look at your ticket price for your pets. How much are people on average spending on a daycare day?” That weekly pull is exactly the kind of custom report a business can build from its own Income Reports data.
Filtering by Team Member Turns Data Into Coaching
Income Reports‘ 100+ metrics can be filtered by team member, so a manager can compare which staff members consistently attach add-ons during checkout against those who don’t. That comparison is what makes it possible to identify a specific coaching opportunity — a staff member who needs a refresher on presenting the menu, rather than a facility-wide assumption that add-ons simply aren’t selling.
A manager pulling that comparison isn’t limited to a single time window either — filtering the same team-member view across a full quarter versus just the most recent week can show whether a coaching conversation actually changed a specific staff member’s numbers, or whether a strong week was closer to a one-off. That kind of before-and-after comparison is what turns a single report into an ongoing management tool rather than a one-time snapshot.
Comparing Add-Ons Against a Facility’s Own Baseline
Beyond staff comparisons, the same 100+ metrics can build a facility’s own historical baseline — what a typical week’s add-on volume looks like during a slow season versus a busy one, for example. Comparing this week’s numbers against that facility-specific baseline, rather than against an industry average alone, tells a manager whether a dip is a normal seasonal pattern or an actual drop worth investigating.
Reports Can Also Confirm a Change Actually Worked
After moving a top-performing add-on higher in a category or coaching a specific staff member, the same report used to spot the original gap can confirm whether that change moved the number — closing the loop from observation, to action, to a measured result a manager can point to.
Attach Rate Is Only One of the 100+ Metrics Available
Add-on attach rate is just one report a business can build from the same underlying data — the same 100+ metrics that surface add-on performance can also answer questions about rebooking rates, average time between visits, or revenue by service type, giving a manager a much fuller operational picture than a single dashboard would.
Multi-Location Businesses Roll the Same View Up Across Sites
A single-location facility already gets team-member-level detail from its Income Reports. A business running Multi-Location Edition gets that same reporting rolled up across every site it operates, so a corporate team can compare add-on performance location by location instead of only within one building’s numbers.
Average Ticket Price Tells a Different Story Than Total Revenue
Total add-on revenue for a week can rise simply because a facility was busier that week, which can mask whether attach rate itself actually improved. Filtering the same report by average ticket price per booking, rather than total revenue alone, gives a clearer read on whether each individual visit is generating more add-on revenue than it used to — the more precise question a manager coaching toward a higher attach rate actually wants answered.
An Evvia Marshall Take on Having Everything in One Place
Evvia Marshall, owner of Care Pals Pet Sitting, a pet sitting business, described why having her whole operation in one system mattered to her growth: “I am so grateful that I found PocketSuite. Having it lightened the load for me so much because it’s integrated where you can manage your team, issue paychecks, send an invoice, schedule — all in one place.” That same integration is what lets a report on add-on sales tie directly back to the team member and location that generated it, without pulling data from separate systems.
Building the Report You Actually Need
Because Income Reports uses a custom report builder rather than a fixed set of dashboards, a business can build the exact view it needs — add-ons sold per team member over the last 30 days, or average ticket price by location — instead of working around a report someone else designed for a different business.
Once a business builds a report it likes, it doesn’t need to rebuild that same view every week from scratch — the same custom report can be pulled again on the next reporting cycle, keeping the comparison consistent from one week or month to the next. That consistency is part of what makes a report genuinely useful for tracking a trend over time, rather than just a one-off snapshot.
Regular Reporting Turns a One-Time Fix Into an Ongoing Habit
A single report pulled once tells a business where it stands today; a weekly or monthly habit, like Alyson Fisher’s Monday-morning pull, shows whether a coaching conversation or a menu change is actually moving the number. That’s the difference between measuring add-on performance and actually managing it over time.
Yes. Income Reports includes a custom report builder with 100+ metrics that can be filtered by team member, so a manager can compare add-on sales across staff.
For a business running Multi-Location Edition, yes — that reporting rolls up across every location, letting a corporate team compare add-on performance site by site.
There’s no fixed rule, but PocketSuite’s own Head of Professional Services reviews leading and trailing add-ons weekly for her own multi-location pet resort, treating it as an ongoing habit rather than a one-time check.
Starting Simple Beats Waiting to Build a Complete Report
A business new to this kind of reporting doesn’t need to build a complete dashboard on day one. Starting with a single metric — add-ons sold per team member, say — and adding more filters as specific questions come up is a more realistic path than trying to design a comprehensive report before ever pulling the data at all.
None of this reporting requires exporting data into a separate spreadsheet program to make sense of it either — the custom report builder produces the comparison a manager needs directly inside the same account where the bookings and payments already live, ready to review the moment it’s built.
You can’t coach what you can’t see, and a filterable, custom-built report is what turns add-on attach rate from a guess into a number your team can actually act on. Start your 30-day FREE trial of PocketSuite and build your first add-on report.
