Yes. A business sets a completely separate price for each accommodation type it offers, standard kennel, deluxe run, premium suite, through Packages and its reservation booking flow, so a client sees the price difference between tiers at the moment they book, not as a fixed rate applied evenly across every space in the facility.
PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and scheduled over 9.2 million appointments. A facility with a real range of accommodations, from a standard kennel to a private luxury suite, should be able to price that range accordingly, and giving clients the choice to pay more for a nicer space is one of the more reliable ways to grow revenue per stay.
Because each tier is its own listing, a business can adjust one tier’s price without touching any of the others, useful when demand for premium suites specifically outpaces demand for standard kennels during a given stretch.
Listing Each Suite Type as Its Own Option
A business can create a distinct listing for each accommodation level, standard kennel, deluxe run, premium suite, each with its own price, description, and photos, inside Online Booking. A client comparing options sees exactly what separates a standard stay from a premium one before deciding which to book, rather than a single generic boarding listing with pricing explained only over the phone.
“We will occasionally run promotions, but the most important thing is to allow your team to have the knowledge of what price points they can negotiate with.” said Heather Chanelle Mazahri, owner, Z Dog Training Academy, describing how giving her own team the knowledge of what price points they can negotiate matters as much as the pricing structure itself. The same principle applies to suite tiers, staff who understand exactly what separates each tier can explain that value to a client confidently.
Watch: 5 Questions Every Pet Boarding Owner Should Be Able to Answer in 60 Seconds
Assigning Suites Without Double-Booking a Space
Resource Calendar tracks each individual kennel, run, or suite as its own bookable resource, so a business selling a limited number of premium suites does not accidentally take more premium bookings than it actually has physical space for. A client booking the premium tier is assigned an actual suite, not just a price category with no specific space behind it.
That resource-level tracking is what makes tiered pricing sustainable at scale, a facility with three premium suites can sell exactly three premium bookings for a given night, with the calendar itself preventing a fourth from slipping through.
Adjusting a Tier’s Price Independently
Because standard, deluxe, and premium tiers are each their own listing, a business can raise the premium suite rate for a high-demand weekend without touching the standard kennel price at all, using the same income reporting covered elsewhere in this cluster to decide when that adjustment makes sense. Pricing tiers do not need to move together just because they exist within the same facility.
That independence also lets a business test a new premium rate cautiously, adjusting just that one tier and watching how bookings respond, without risking demand for its more affordable standard option in the process.
Explaining the Difference to a Client Who Is Deciding
A client comparing a standard kennel to a premium suite usually wants to know what the extra cost actually buys, more space, a private outdoor area, in-room webcam access, whatever specifically separates the tiers at a given facility. Listing those details directly on each suite’s online booking page lets a client make that comparison on their own before ever calling the business.
A clear, specific description tends to convert more premium bookings than a vague one does, a client is more willing to pay more when they know precisely what they are paying for.
Offering a Trial Upgrade for a Hesitant Client
For a client unsure whether a premium suite is worth the extra cost, a business can offer a one-time upgrade on their next stay at a smaller price difference, giving them a low-risk way to experience the difference firsthand. A client who tries a premium suite once and sees the difference is often a much easier sell on paying full premium price going forward.
That kind of trial upgrade can be handled the same way any other add-on is applied to an invoice, a straightforward price adjustment on that specific booking rather than a separate promotional system.
Photographing Each Tier to Support the Price Difference
A price difference between tiers is easiest for a client to accept when they can actually see what separates them. Uploading real photos of the standard kennel, the deluxe run, and the premium suite to each listing gives a client a visual basis for the pricing rather than asking them to imagine the difference from a text description alone.
That visual comparison tends to matter most for a client booking a premium suite for the first time, seeing the actual space ahead of time removes the hesitation that comes from paying more for something sight unseen.
Reviewing Tier Performance at the End of Each Season
Income reporting shows how each tier performed over a given stretch, occupancy and revenue by suite type, so a business can see whether its premium suites are staying full at the current price or sitting empty while standard kennels book out. That comparison is what tells a business whether a tier is priced correctly, underpriced and selling out instantly, or overpriced and consistently vacant.
Reviewing that breakdown at the end of each season, rather than only when a problem becomes obvious, gives a business the chance to make a small pricing adjustment before the next busy stretch rather than after it has already passed.
Letting Staff Recommend the Right Tier to a Client
A client calling to book does not always know a premium suite exists unless a staff member mentions it. Training staff to briefly describe the available tiers during a booking call, rather than only quoting the standard rate by default, gives a client the chance to choose a higher tier they might have booked anyway had they known it was an option.
That kind of brief mention costs nothing to add to a normal booking conversation and tends to convert a meaningful share of clients who would have been happy to pay more for a nicer space, but simply were not offered the choice.
A short, consistent script, mentioning the premium option once during every booking call rather than leaving it up to an individual staff member’s memory, keeps that upsell opportunity from depending on which employee happens to answer the phone.
That same script can be reused for a client booking online without ever speaking to staff, a brief note on the standard listing pointing toward the premium option accomplishes the same nudge without requiring a phone call at all.
Getting Help Structuring Suite Tiers for the First Time
A business setting up tiered suite pricing for the first time can reach a Product Expert through in-app live chat, available 10 hours a day, seven days a week, or request an ASAP Call for a live walkthrough with a callback within 15 to 30 minutes, useful for getting each tier’s listing and resource assignment set up correctly from the start.
Frequently Asked Questions
Yes. A business creates a separate listing for each accommodation tier, standard, deluxe, or premium, each with its own price and description.
Resource Calendar tracks each kennel, run, or suite as its own bookable resource, so a business can’t sell more premium bookings than physical suites it has.
Yes. Each tier is its own listing, so a premium suite’s rate can be adjusted independently from the standard kennel rate.
A clear description of exactly what separates that tier, extra space, a private area, added amenities, along with photos and pricing.
Yes. A business can apply a one-time upgrade price adjustment to a specific booking the same way any other add-on is applied.
PocketSuite’s in-app live chat connects a business with a Product Expert 10 hours a day, seven days a week, for setup help.
A facility with real variation in what it offers, from a standard kennel to a private suite, should be able to price that variation the same way, and giving clients a clear, tiered choice tends to grow revenue per stay more reliably than a single flat rate ever could.
For a business currently charging one rate across every space it has, breaking that into clear tiers is one of the more straightforward pricing changes to make.
