How To Reach Out To Past Clients [+Sample Text Message Templates]


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Texting has taken over the marketing world. These quick and effective messages can outperform email and social media messages. That’s why SMS marketing is a popular option for small business owners. Businesses often use a CRM platform like PocketSuite to create and send targeted text messages to their clients or leads. All you need to get started is your client’s contact information and the right software to automate your text campaign.

PocketSuite is the best text messaging service for your business. With PocketSuite’s Smart Campaigns feature, you’ll be able to segment your clients into groups and send targeted campaigns. Each smart campaign comes with a customizable template to make it easy for you to craft your message. 

One of the most popular and most profitable uses for text marketing is to reach out to clients who haven’t booked you in a while. Your past clients may be busy or a aware of your availability, and just need a little nudge to rebook. Our pros use the “Reach out to past client”  smart campaign to boost their income.

Here are sample text message templates for clients from successful smart campaigns:

Hello {firstname}, it’s Kim here. I hope you’re doing awesome! Can you believe it’s already been {days_since_last_appointment} days since our last appointment? Time flies! I hope everything is going smoothly for you. 

Please remember I’m here to help in any way I can, so don’t hesitate to get in touch. Just click the link below to grab your discount and secure your next appointment: {checkout_link} 

Should you have any queries or need further assistance, just shoot me a text or give me a call at {me.sms}. 

Take care! 

Kim

{firstname}, It’s been a while since your last maintenance [session] to [benefit of service]. Just as your car requires regular upkeep, so does your body. Take advantage of a $10 discount on your next session if you book within the next 24 hours. Why not enhance your experience with a [service], [service], or [service] during your next visit? Also, remember that [service] makes thoughtful gifts for Birthdays, Anniversaries, or any upcoming holidays. Click the link below to book now: {checkout_link}. If you have any questions or need to get in touch, text or call me at {me.sms}. Your feedback is always welcome at [Business Name]: {Link}

Smart Campaigns are a game changer for service-based businesses. Just remember to include direct links to specific services, packages, and subscriptions in your smart campaign. Watch this video to get started using Smart Campaigns on PocketSuite:

PocketSuite is the all-in-one app for independent service professionals. From bookings to payments to contracts, we have everything you need to run and grow your business!