How do I follow up with clients automatically after an online order?


Home >> Blog >> Features >> Smart Campaigns >> How do I follow up with clients automatically after an online order?


Texting has taken over the marketing world. These quick and effective messages can outperform email and social media messages. That’s why SMS marketing is a popular option for small business owners. Businesses often use a CRM platform like PocketSuite to create and send targeted text messages to their clients or leads. All you need to get started is your client’s contact information and the right software to automate your text campaign.

PocketSuite is the best text messaging service for your business. With PocketSuite’s Smart Campaigns feature, you’ll be able to segment your clients into groups and send targeted campaigns. Each smart campaign comes with a customizable template to make it easy for you to craft your message. 

One of the most popular and most profitable uses for text marketing is to follow up after a client purchases a product from your online store and after their order is fulfilled. This is especially important if you sell ebooks, digital downloads, or online courses that clients need to access after their purchase  Our pros use the Purchase follow-up and Completed order follow-up smart campaign to boost their income.

Here are sample text message templates for clients from successful smart campaigns:

{firstname}, thanks for your order! Click here to download your [digital item]. [Link]. Text me at {me.sms} for any problems accessing your purchase. Enjoy!

{firstname}, your order was just fulfilled! Tap on the link below to view pickup or tracking information for your order: {order_link}. To track the status of your shipment please use this tracking code {tracking_code}. If you have any questions, text or call me at {me.sms}

Smart Campaigns are a game changer for service-based businesses. Just remember to include direct links to specific services, packages, and subscriptions in your smart campaign. Watch this video to get started using Smart Campaigns on PocketSuite:

PocketSuite is the all-in-one app for independent service professionals. From bookings to payments to contracts, we have everything you need to run and grow your business!