Chances are you might be using text message (or email) to handle all your client interactions.
Customer interactions can range from new client onboarding, to back-and-forth logistics, to appointment follow-ups, to monthly check-ins, to even running campaigns or announcements to client lists.
For all you business owners who use regular text message as your client messenger, one of the main issues you probably run into is organization.
You've got a list of all your customer conversations intermixed with chats with family and friends. To boot, organizing what needs to be prioritized and who needs to be responded to in what order becomes a problem. The speed of back-and-forth is great, however maintaining an organized customer list becomes exponentially painful as your business grows.
For those who use email as your primary customer communication method, speed might be your biggest issue.
The filtering and searching through clients and records is more manageable with email (vs. text), however what you gain in organization you lose in responsiveness and speed...the loading of email and the digging through spam. This also impacts your customer's happiness -- 56% of customers prefer texting a business than any other method because of the brevity, easy of use, and speediness of the communication method. So pushing clients to email you won't necessarily start your relationship off on the right foot.
There needs to be a happy medium. And there is...
A messenger for businesses that has the same organization benefits while also maintaining the speed your business needs to compete, all the while keeping customers happy.
That's why PocketSuite exists - messenger for your business.
We set out on a mission to make texting better...better than your normal messenger.
Unlike standard text message, email, or even Facebook Messenger and Whatsapp, business messaging requires a few unique building blocks to ensure it can help your business succeed.
1. Client conversations - organized
Without your clients, your business would not exist. Thus, giving you the quickest and most direct path to access your clients is crucial.
In PocketSuite you maintain your entire client conversation list on a single, main thread. This gives you a simple and straight forward way to view all your customer chats separate from your personal chats. You have the freedom to keep SMS text with friends & family, and a separate Messenger to handle all your customer conversations.
Within each customer chat thread in PocketSuite you have detailed access to the entire history of interactions with that client...and that doesn't mean just text. That means messages, photos shared, call logs (missed calls and connected calls), notes, contact details, and even appointment & payment history (we discuss these features below).
So if it's a responsible and timely business a client wants to hire, having PocketSuite Messenger at your disposal for quick customer access and record keeping is a win.
2. More than just texting
Simple texts and emojis are great for friends, but with clients you might need more than that.
That's why PocketSuite comes with the ability for you to communicate with clients in more ways that just a simple back-and-forth. Messaging features for businesses include:
Scheduled Messages: Set a date/time in the future for any type of message to be sent out to a client. Schedule a message to be delivered in the morning, after an appointment, or to wish a client happy birthday.
Text Campaigns: Send text message blasts to groups of clients. Create & save customers lists, and send messages like company announcements, service deals, happy holidays and more.
Group Messaging: If you want clients to interact with one another (say, for those signed up for a group class), you can create a group message, have your clients download PocketSuite, and chat altogether as a group. Clients can meet each other and engage as a group!
Saved Message Templates: Create & save any common messages you send clients -- like out-of-office messages, answers to commonly asked questions, or general instructions you typically sent clients ahead of appointments. 1-touch "grab & send" makes taking a saved message and shooting it off to any client easy as pie.
Appointment Reminder Texts: We talk about scheduling further below, but an integrated calendar makes setting up reminders texts to go out to scheduled clients incredible simple and powerful.
To be 100%transparent, your clients don't need to download the pocketsuite app to communicate with you. They simply reply to you just like normal text message.