How do I set up my business availability so clients know when they can book me?
How do I sync my personal calendar and my PocketSuite business calendar?
Can I limit how far in advance clients can book me?
How do I ensure that I have some time between appointments, so I am not booked back to back?
Use the buffer time feature under settings > scheduling to set time between appointments. You can also use calendar blocks to prevent clients from booking you during certain times. See Calendar FAQ for details on how to block out time between appointments.
Can I add a lunch break and block time for personal appointments during the day?
Yes! Tap the calendar icon, then the date you want to add the block, then tap ‘block out time’. If you have repeating appointments turned on under settings > features, you can also create a recurring block. See Calendar FAQ.
Can I set up standard business hours but limit when clients can book me for certain services?
Yes! If a service is only offered on specific days or times, specify this under the Availability setting in the Settings > Services > Service Name > Schedule menu. See more on how to restrict client bookings at specific times.
How do I avoid double bookings?
Will my client’s credit card be on file?
How do I schedule a client appointment? What are the steps?
What are the steps that my clients take to book an appointment with me?
How do I edit a confirmed appointment?
On the appointment screen, tap on edit on the top right hand corner. Once you have made your changes, tap on next and send the updated confirmation to the client.
What's the best way to reschedule a client appointment?
On the appointment screen, tap on edit on the top right hand corner. Once you have made your changes, tap on next and send the updated confirmation to the client. The edit screen allows the pro to make scheduling changes, payment changes, etc.
How do I cancel a client appointment?
On the appointment screen, tap on the cancel button.
What should I do when my client cancels our appointment?
How frequently should my clients be booking me?