Fast and effective support
Explore our support options!
Request an ASAP Call
Have a burning question? You can request an ASAP call back for 1:1 support questions.
Watch an In-app Tutorial
Prefer to watch your content? We have bite-size video tutorials built into the app!
Read a Suite Center Article
Are you ready to dig into the details? Head over to our Suite Center to read step-by-step guides on every PocketSuite feature!
Join The PocketSuite Academy
The quickest way to get up and running on PocketSuite is to join a group Welcome Call as soon as possible. We also offer Foundations and Growth webinars to make sure you're taking advantage of all the app offers.
Chat With Our Team!
Need a helping hand? You can reach out to our team directly in the app, or shoot us a text at 415-841-2300. You'll get a real human on the other side to help!
White Glove Service
PocketSuite's priority support is perfect for busy professionals on the go. Upgrade to skip the queue and have our experts do your account setup and optimization for you.
FAQs
What are your Standard Support options?
1:1 Calls for Urgent Questions (We will call you back within 15 minutes). (Totally Free – available for your first 90 days onboarding onto the app). Currently, we offer ASAP Calls 7 days a week between 9am and 10pm EST Monday through Friday / 12pm to 8pm EST on Saturday and Sunday.You can tap the “Need help? Start here.” banner on your home screen and get a call back for urgent questions.
Group Calls via Zoom (Monday through Thursday between 11 am and 8 pm EST at scheduled times) (Totally Free)Deep Dive walk-throughs of each feature to answer all of your questions about how to set up, optimize your workflow, and grow. Live Q&A.
Please tap here to schedule a live Zoom call: https://pocketsuite.io/book/pocketsuite/items/pocketsuite-academy
Pre-Recorded Onboarding Calls that walk through each feature (just like our Live Calls). You can watch these calls anytime of day and night.
Tap below to access our pre-recorded Onboarding Calls. (Totally Free): https://pocketsuite.io/book/pocketsuite/items/pocketsuite-academy-recordings
Inbox (Inapp Chat Support). Send us any questions directly inapp about features, setup, optimizations, troubleshooting, new feature ideas, and more. Available 7 days a week between 9am and 10pm EST Monday through Friday / 12pm to 8pm EST on Saturday and Sunday. Please allow 4 to 6 hours for response times. For faster response times for urgent questions, please tap the ASAP Call banner for help or join a live Zoom call.
Do you have Priority Support options?
Want the VIP treatment for your account setup? Think of our White Glove Service as your personal concierge! It’s an add-on that gets you a dedicated Account Manager to handle all the nitty-gritty details and gets your account running like a dream.
But that’s not all! With White Glove Service, you also get a fast past to the front of the line with access to our Priority Support Inbox. Expect lightning-fast in-app chat responses – we’re talking 1-2 hours! Plus, there are even more perks waiting for you. Check them out here:
https://pocketsuite.io/white-glove-service/
So, how much to unlock this awesomeness? White Glove Service is a steal at just $399 per year – that’s on top of your already amazing $24.99 monthly Premium subscription. And the best part? You get Priority Support all year round!
Curious to learn more about getting the White Glove treatment? Just give us a shout! Otherwise, our standard support options are always here for you, totally free!