Fast and effective support
Explore our support options!
Request an ASAP Call
Have a burning question? You can request an ASAP call back for 1:1 support questions.
Watch an In-app Tutorial
Prefer to watch your content? We have bite-size video tutorials built into the app!
Read a Suite Center Article
Are you ready to dig into the details? Head over to our Suite Center to read step-by-step guides on every PocketSuite feature!
Join The PocketSuite Academy
The quickest way to get up and running on PocketSuite is to join a group Welcome Call as soon as possible. We also offer Foundations and Growth webinars to make sure you're taking advantage of all the app offers.
Chat With Our Team!
Need a helping hand? You can reach out to our team directly in the app, or shoot us a text at 415-841-2300. You'll get a real human on the other side to help!
White Glove Service
PocketSuite's priority support is perfect for busy professionals on the go. Upgrade to skip the queue and have our experts do your account setup and optimization for you.
FAQs
What are your Standard Support options?
1:1 Calls for Urgent Questions (We will call you back within 15 minutes). (Totally Free – available for your first 90 days onboarding onto the app). Currently, we offer ASAP Calls 7 days a week between 9am and 10pm EST Monday through Friday / 12pm to 8pm EST on Saturday and Sunday.You can tap the “Need help? Start here.” banner on your home screen and get a call back for urgent questions.
Group Calls via Zoom (Monday through Thursday between 11 am and 8 pm EST at scheduled times) (Totally Free)Deep Dive walk-throughs of each feature to answer all of your questions about how to set up, optimize your workflow, and grow. Live Q&A.
Please tap here to schedule a live Zoom call: https://pocketsuite.io/book/pocketsuite/items/pocketsuite-academy
Pre-Recorded Onboarding Calls that walk through each feature (just like our Live Calls). You can watch these calls anytime of day and night.
Tap below to access our pre-recorded Onboarding Calls. (Totally Free): https://pocketsuite.io/book/pocketsuite/items/pocketsuite-academy-recordings
Inbox (Inapp Chat Support). Send us any questions directly inapp about features, setup, optimizations, troubleshooting, new feature ideas, and more. Available 7 days a week between 9am and 10pm EST Monday through Friday / 12pm to 8pm EST on Saturday and Sunday. Please allow 4 to 6 hours for response times. For faster response times for urgent questions, please tap the ASAP Call banner for help or join a live Zoom call.
Do you have Priority Support options?
If you would like a dedicated Account Manager who can provide “White Glove” concierge services in helping you setup and optimize your account, you can take advantage of our White Glove Service subscription.
With our White Glove Service subscription you are also added to the Priority Support Inbox and can receive inapp Inbox chat responses within 1 to 2 hours. There is so much more available with our White Glove Service subscription. Tap here to learn more: https://pocketsuite.io/white-glove-service/
This White Glove Service subscription is $399 per year in addition to your $24.99 per month monthly Premium subscription and then Priority Support is available to you all year round.Please let me know if you have any questions and if you are interested in taking advantage of our White Glove Service program.
Otherwise, our Standard Support options are outlined above available to you totally Free.