🎀🐾 100% Satisfaction Guarantee — Hello Kitty Edition 🐾🎀 I want you to leave the Lash Lab feeling cute, confident, and totally in love with your lashes. ———— 🌸 Fix Policy (Kitty’s Rules!) To qualify for a complimentary fix, you must: 🎀 1. Notify me within the first 48 hours If something feels off, lashes look uneven, or retention seems unusual — message me right away. 🎀 2. Send me a clear video This helps me see what’s going on so I can help you faster. 🎀 3. Book your fix within 3 days Fix appointments must be scheduled within 3 days of your original service. Kitty says: “The sooner you tell me, the cuter your lashes stay!” ———— 🌸 100% Satisfaction Guaranteed If you follow all the steps above, I’ll happily fix anything that needs adjusting — free of charge. ———— 🌸 Aftercare Matters! If aftercare isn’t followed, you are not eligible for a free touch‑up. Proper care = proper retention. ❌ No: • Sweat • Tears • Oils • Makeup on the lashes • Skincare around the eyes • Picking or pulling • Sleeping on your face • Dirty lashes ✔️ Yes: • Lash baths • Brushing • Clean, dry, happy lashes • Following all aftercare instructions Hello Kitty loves clean lashes — she approves this message. ———— 🌸 After 6 Appointments Once you’ve been with me for a while (6+ appointments), it becomes your responsibility to maintain your lashes properly. Good habits = long‑lasting, fluffy, adorable retention.

🎀🐾 Regular Touch‑Up Policy — Hello Kitty Edition 🐾🎀 If you’re having retention issues like shedding, didn’t follow aftercare perfectly, or simply aren’t loving the style — Kitty and I are here to help! Here’s how regular touch‑ups work to keep everything fair, smooth, and super cute. ———— 🌸 When You Can Book a Regular Touch‑Up A regular touch‑up is perfect if: • You’re experiencing retention issues • You’ve had some shedding • You didn’t take proper care of your lashes • You’re not loving the style or mapping Kitty says: “It’s okay, sweetie — we’ll fix it!” ———— 🎀 Kitty’s Touch‑Up Rules To qualify for a regular touch‑up, you must: 🌸 1. Visit within 6 days You must come in within 6 days of your last lash appointment. This keeps your lashes in the “touch‑up zone” instead of needing a full service. 🌸 2. Send pictures or videos first Please message me with clear photos or videos before booking so I can see what’s going on and plan your appointment properly. ———— 🎀 Time Limit for Touch‑Ups If your touch‑up takes longer than 1 hour & 30 minutes, it becomes a paid service instead of a touch‑up. This helps keep things fair and ensures I have enough time to give your lashes the attention they need. ———— 🌸 A Little Reminder If retention issues are caused by poor aftercare, a free touch‑up does not apply. Clean, cared‑for lashes = better retention + happier Kitty.

🎀🐾 Service Trade — Hello Kitty Edition 🐾🎀 Duration: varies by service A service trade is a sweet, mutually beneficial exchange where we swap talents instead of payments — all with a sprinkle of Hello Kitty charm. Whether you specialize in nails, waxing, lashes, hair, tattoos, makeup, photography, massage, brows, beauty services, food, clothing, products, retail, education, or creative work, this trade allows us to support each other’s craft in a fun and collaborative way. You’ll receive your lash service in exchange for offering your professional skill, product, or service of equal value. Every trade is customized based on what you offer, what you need, and what aligns with both of our goals.

🎀🐾 Foreign Lash Removal — Hello Kitty Edition 🐾🎀 Duration: 30–75 minutes This service is for removing lash extensions done by another lash technician. Hello Kitty and I gently dissolve and slide off the old extensions to protect your natural lashes — especially when the previous work is heavy, stuck together, or poorly applied. This gives your lashes a fresh, clean start before receiving a new set. 🌸 If your removal takes longer than 1 hour 15 minutes: That means the previous work was considered poor quality, and the removal fee will be $40 instead of $25. Kitty says: “Your natural lashes deserve better, meow!” --- 🎀 After‑Removal Tips (Kitty Approved!) 🌸 If you feel irritation after 24 hours: Give yourself a gentle lash bath — clean lashes soothe irritation. 🌸 If irritation continues: Please contact me right away so I can help. Kitty reminder: “Don’t wait, sweetie!” 🌸 Even on a lash break: Still wash your lashes! Clean lashes grow stronger and stay healthier. 🌸 Growth‑Boosting Break Routine: When taking a break, you can use: • Vaseline • Vitamin E oil • Lash & brow serums Apply with a clean spoolie before bed to nourish, stimulate, and encourage growth. Just a few cute tips + tricks to keep your natural lashes happy until your next set.

🎀🐾 Lash Removal — My Work Only (Hello Kitty Edition) 🐾🎀 Duration: 15–30 minutes This gentle removal service is for RILASHLAB clients only. I safely dissolve and slide off your existing extensions without pulling, tugging, or damaging your natural lashes — all with a soft, Hello‑Kitty‑approved touch. Perfect for starting fresh, taking a break, or switching styles. After your removal, here are some cute care tips to keep your natural lashes happy: 🌸 If you feel irritation after 24 hours: Give yourself a soothing lash bath — clean lashes = calm lashes. 🌸 If irritation continues: Please contact me right away so I can help. Kitty says: “Don’t wait, meow!” 🌸 Even on a lash break: It’s still important to wash your lashes. Clean lashes grow better and stay healthier. 🌸 Growth‑Boosting Break Routine: When taking a break, you can use: • Vaseline • Vitamin E oil • Lash & brow serums Apply with a clean spoolie before bed to nourish, stimulate, and encourage growth. Just a few sweet tips + tricks to keep your lashes strong, healthy, and cute until your next set.

🎀🐾 Consultation — Hello Kitty Edition 🐾🎀 Duration: 15–30 minutes Book a consultation to meet with me before any lash appointment so we can make sure your service is safe, customized, and perfectly suited to you — all with a sprinkle of Hello Kitty sweetness. --- 🌸 What Your Consultation Includes 🎀 Natural Lash & Skin Examination A gentle look at your natural lashes and the surrounding skin to understand your lash health and sensitivity level. 🎀 Patch Test A quick adhesive test to ensure your eyes stay comfy and irritation‑free. 🎀 Aftercare Demonstrations Kitty‑approved tips on washing, brushing, and maintaining your lashes for the best retention. 🎀 Sensitivity & Irritant Discussion We’ll talk about any allergies, past reactions, or concerns so your service is safe and stress‑free. 🎀 Aftercare + Product Guidance Recommendations on cleansers, brushes, and products that keep your lashes clean, fluffy, and healthy. 🎀 Damage Control Plan If your natural lashes need a little TLC, we’ll create a gentle plan to get them back to their cutest. 🎀 Lifestyle Habits Review We’ll chat about your daily routine — workouts, sleep habits, skincare — to tailor your lash care to your life. 🎀 Retention Check‑In We’ll go over what affects retention and how to keep your lashes lasting as long as possible.