Last Modified: April 1, 2025
We've included annotations in bold below to emphasize certain sections of our privacy policy and help you navigate as you review it. The annotations are not summaries, so please take the time to read everything!
If you are a consumer shopping at a business that uses PocketSuite, this privacy notice applies to you. It explains what data we collect about you, what we do with it, when and why we share it with others, how long we keep it, how we secure it, what cookies are and what they (and similar technologies) do, what data is collected about you by third party service providers, and what choices you have to control your data.
If you are a Businesses or Team Member that uses PocketSuite, please refer instead to the Privacy Notice available here.
Please take a moment to read this privacy policy carefully so that you can understand your rights and our responsibilities regarding your information. This policy also explains your choices about how we use information about you. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.
By using our services you consent to these data practices.
This Privacy Notice describes how PocketSuite Inc. and our affiliates (collectively, “PocketSuite,” “we,” and “us”) collect, use, disclose, transfer, store, retain or otherwise process your information when you (whether you are a person or business) access or use in any manner any PocketSuite services (including, but not limited to through a PocketSuite Invoice, at a point of sale, using Online Store or any of PocketSuite products, or scheduling an appointment) through PocketSuite's website or applications (collectively, “Services”); or otherwise contact or interact with us, even if you have not applied or signed up for a PocketSuite account or other Service or downloaded one of our applications.
This Privacy Notice applies to your use of our Services, and covers information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.
Our Privacy Notice explains:
INFORMATION WE COLLECT ABOUT YOU
We use your data to make PocketSuite's products and services work better for you and for others. This describes what data we collect about you (which can vary depending on where you live).
We collect information about you to, for example, provide you with the Services or the support you request. The type of information we collect can vary depending on the state from which you access our Services. Additionally, you can choose to voluntarily provide information to us.
Information You Provide
We use data you put into our systems when you interact with someone who uses PocketSuite, like financial information, information that identifies who you are, transaction information, and any other data you give us.
We collect information you provide when you upload or send to or through our Services (including information you provide when you request delivery of an invoice from your Service Provider or schedule an appointment), communicate with us, answer our surveys, upload content, make a payment at a PocketSuite Service Provider or otherwise use or access the Services.
We collect information you provide us, including:
Information We Collect from Your Use of our Services
We also get data about you and the devices you use when you interact with our systems, like the mobile device you use to pay a PocketSuite Service Provider and its location. We use this data to do things like help combat fraud, check if payments are being made legally, and send you information you ask for or agree to get.
We collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet. The information that we collect includes:
We also need to check that you are using our services legally, that you are eligible for the services you want to use, and we protect your data and our services from fraudsters who may put you and your money at risk. To do this, we may collect data about you from companies that help us verify your identity, do a credit check, prevent fraud or assess risk.
Besides collecting information directly from you, from how you use our services, and from our group companies and affiliates, we also collect (and/or have collected during at least the 12-month period preceding the effective date of this Privacy Notice) information about you from other sources, including:
We use your data to do things like process your payments, send you information about your transaction, figure out if our services work in your area, secure your data, fight fraud, follow the law, enforce our agreements, figure out what new products we can build, and help your Service Provider market to you.
We may collect, use and share (or have collected, used or shared during at least the 12-month period preceding the effective date of this Privacy Notice), information about you for the following reasons:
Providing, Improving, and Developing our Services
Communicating with You About our Services
Protecting our Services and Maintaining a Trusted Environment
Advertising and Marketing
Other Uses
WHEN AND WITH WHOM WE SHARE YOUR INFORMATION
We share your information with others in the circumstances described in this section. For example, with other people with whom you interact when you use our services; within our family of companies, who may offer services that we think could be useful to you; with service providers who help us run our services; or if we need to share your information to comply with the law.
We may share the information described in the “Information We Collect About You” section with the following categories of service providers and third parties:
With Other Users of our Services with Whom You Interact
With our Affiliates and Group Companies
With Our Service Providers
With Advertising Partners
Business Transfers and Corporate Changes
To a subsequent owner, co-owner, or operator of one or more of the Services; or
Safety and Compliance with Law
With Others With Your Consent
With your consent. For example:
Aggregated and Anonymized Information
COOKIES, OTHER SIMILAR AUTOMATED TECHNOLOGIES, AND ADVERTISING
Digital cookies and similar technologies help us make our services better to use by doing things like recognizing when you've signed in, analyzing how you use our services so we can make them more useful to you, giving you a more personalized experience, and making our ads to you work better.
When you interact with our online services, or open emails we send you, we obtain certain information using automated technologies, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag, or clear GIF, is a tiny graphic image that may be used in our websites or emails.
We use these automated technologies to collect your device information, internet activity information, and inferences as described above. These technologies help us to:
We set some of these automated technologies ourselves, but others are set by third parties who deliver services on our behalf. For example, we may use other companies' web analytics services (described in the “Third-Party Analytics Services” section), which use automated technologies to help us evaluate how customers use our websites. Some of these technologies may also be set by third parties that help us advertise our products and services to you as informed by your interests, based on information collected from your activity on the web, including but not limited to, browsing or purchasing products on or through our websites or on third party websites or your activity on mobile sites and applications. This advertising approach is called interest-based advertising or “targeted advertising.”
Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings. More information on how to manage these settings on common browsers and devices are below.
Please note, however, that without cookies all of the features of our online services may not work properly. If you use a mobile device, you can manage how your device and browser share certain device data by changing the privacy and security settings on your mobile device. You can learn more about cookies and how to manage your preferences by visiting http://www.allaboutcookies.org.
You can also opt out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website.
Within mobile applications, you may also go to your device settings and select “Limit Ad Tracking” (for iOS devices), or “Opt out of Interest-Based Ads” (for Android devices), which will allow you to limit our use of information collected from or about your mobile device (such as precise location data) for the purposes of serving interest-based advertising to you.
Please also see the “Your Choices” section for other ways to opt-out of interest-based or targeted advertising.
We use other companies to help us analyze our site, track metrics, and advertise to you. These companies generally promised us under contract to keep data private but have their own privacy policies that you should be aware of.
Our analytics partners help us with our online services, such as Google Analytics, Facebook, BugSnag, and Crashlytics. The analytics providers that administer these services use technologies such as cookies, web beacons and web server logs to help us analyze how you use our online services. We may disclose your site-use information (including IP address) to these analytics providers, and other service providers who use the information to help us figure out how you and others use our online services.
HOW LONG WE KEEP YOUR INFORMATION
We keep your information as long as you keep using our products and services. After that, we keep it for as long as we need it to do things like fight fraud, collect fees you owe, resolve disputes with (or involving) you, follow the law, enforce our agreements and defend our rights in court.
We keep your information as long as is necessary for the purposes identified in this Privacy Notice, including to provide you the Services, to comply with applicable law and legal obligations, to defend our legal rights, property, and users. We may keep copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with certain criteria, such as applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our Terms of Service or other applicable agreements or policies, or to take any other actions consistent with applicable law.
As described further below, you may be entitled to certain rights with respect to your personal information. You can also see, change or fix information you gave us, control your location information, or opt out of receiving promotional messages from us.
Your Personal Information Rights
We are generally service providers for (or provide services on behalf of) the Service Providers with whom you interact. For example, we may be a service provider of the trainer or coach that took your payment using PocketSuite. Note that when we are acting in a service provider capacity, you should consult the Service Provider's privacy notice for mechanisms they may offer you to exercise these rights.
Depending on the jurisdiction in which you reside, you may be entitled under applicable law to request:
As stated above, to the extent we are acting on behalf of a Service Provider as a service provider, for example, when we process your payments on their behalf, you can exercise these rights directly with the Service Provider(s). You may also email us privacy@pocketsuite.io to request access, deletion, or correction requests.
Although some of the information we collect and process about you may be considered sensitive personal information, we only process such information for purposes authorized by law. For example, we may use your precise geolocation information, as described further below, in order to provide you with certain services you request from us.
We will not discriminate against you if you exercise these privacy rights, or deny, charge different prices for, or provide a different quality of goods or services if you choose to exercise these rights.
Location Information
In order to provide certain Services (like let you use Tap to Pay or a POS Card Reader machine to pay a PocketSuite Service Provider), we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, mobile payments may no longer function.
Do Not Track
Certain web browsers allow you to instruct your browser to respond to Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. At this time, our websites are not designed to respond to DNT signals or similar mechanisms from browsers.
Promotional Communications
You may opt out of receiving promotional messages from PocketSuite or PocketSuite Service Providers, if those messages are powered by PocketSuite, by following the instructions in those messages. You may only opt-out of text messages from PocketSuite by replying STOP. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we can still send you non-promotional communications, such as an invoice that you request.
We do a lot to keep your data safe. While we think we have strong defenses in place, no one can ever guarantee that hackers won't be able to break into our sites or steal your data while it is stored or flowing from you to us or vice versa.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers.
CHANGES TO THIS PRIVACY NOTICE
We can change this privacy notice. If you disagree with the changes, you can stop using our services.
We may amend this Privacy Notice from time to time by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. If you disagree with these changes, you may stop using our Services at any time. Your continued use of our Services constitutes your consent to any amendment of this Privacy Notice.
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from PocketSuite, you may receive messages related to the following:
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”
3- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
4- Opt-In Method:
You may opt-in to receive SMS messages from PocketSuite in the following ways (This is an example. Please include the method used.)
5- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
6- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at support@pocketsuite.io
Additional Options:
7- Standard Messaging Disclosures:
You can contact our privacy team with any questions or concerns at the address below.
Please contact our privacy team with any questions or concerns regarding this Privacy Notice:
PocketSuite, Inc. 1775 Tysons Blvd, 5th Floor, Tysons, VA 22102
privacy@pocketsuite.io
If you have any questions or concerns regarding our notice, or if you believe our notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our privacy team listed above. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.