Please understand that when you forget or cancel your appointment without giving enough notice, the opportunity to fill that appointment time is missed causing clients on the waiting list miss the opportunity to receive services. All appointments are confirmed 24 hours in advance because I know how easy it is to forget an appointment you booked months ago. The cancellation policy allows me the time to inform standby guests of any availability, as well as keeping the schedule filled, thus better serving everyone. Naturally Crowned Beauty LLC policies are presented and provided in the best quality and tradition of excellent service for established and future clientele. Thank you for viewing and supporting our policies criteria. REFUND POLICY THE STYLIST AT NCB TAKE GREAT MEASURES TO PROVIDED YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CLIENT CARE. NCB does not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, it is highly recommended that you contact the stylist and return to the salon so that your hair can be visually inspected. At that time, I will make every effort to make any adjustments to your satisfaction by correcting the error, adjustments are made available to you at no cost only with in the time frame of the initial service. Thank you for your support.