APPOINTMENTS - Massage appointments are by appointment only.  To ensure appointment availability, I suggest a regular series of appointments be scheduled.

ARRIVAL TO YOUR MASSAGE - Please arrive for your appointment 5 - 10 minutes prior to your scheduled appointment time. This allows time to fill out the Healthy Review Form, review any changes or updates to your health history, fill out any additional consent or treatment forms, chat about your treatment plan and goal for the massage treatment, and change and prepare for the service. - Early arrival allows for a relaxed and unhurried experience. - If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. The original treatment time will be charged.

CANCELLATION POLICY - I understand that life can be unpredictable and that unexpected events may occur. I value and respect your time, and ask that you value and respect my time as well. With that in mind, if possible, please cancel or reschedule more than 24 hours before your scheduled appointment, so I can try to fill your appointment time with another client. - If your appointment is canceled (or rescheduled) more than 24 hours before the start of your scheduled session, there will not be a cancellation fee applied. If possible, please give me as much notice as possible, so I can try to fill the session time. - If your appointment is cancelled (or rescheduled) 12-24 hours before the start of your scheduled session, 50% of your total session fee will be applied and invoiced. This fee must be paid prior to scheduling a future appointment. - If your appointment is cancelled (or rescheduled) less than 12 hours before the start of your scheduled session, or if you fail to show up for your scheduled session, 100% of your total session fee will be applied and invoiced. This amount must be paid prior to scheduling a future appointment. - If you have cancelled more than 2 appointments with less than 24 hours notice and/or have been a “no show,” you will be required to pre-pay when scheduling future appointments. (No shows are defined as: not showing up for a session or cancelling after the appointment time has already passed.) - If you are not feeling well and need to reschedule, I ask for you to contact me as soon as possible, please. If you are concerned you may be getting sick, you are encouraged to be extra cautious and reschedule ahead of time. A cancellation fee of $25 may be invoiced if there have been numerous cancellations. - Gift cards and gift certificates will be forfeited for no shows and cancellations with less than 24 hours notice. - If you continually cancel or reschedule sessions with less than 24 hours notice, MI Hands Massage and Wellness has the right to terminate the client/therapist relationship.