• To preview availability before purchasing hair, select your desired service (sew in or wig install etc) and click “Next” to view the calendar. Do not complete the booking yet. Message me in the booking chat if you need an unavailable date. • For hair-included appointments, purchase your package first. Then return, select ONLY your service—not the package again—and choose your date and time. The app recognizes your prepaid package and will not charge you again. • Once I confirm your appointment, you’ll receive a confirmation text with the address. • All hair-included purchases are final. • Order wigs or bundles at least 2 days in advance. All balayage packages at least 4 days in advance for color preparation. • One appointment change is allowed If you are purchasing balayage package once you have purchased package you will receive color chart and you will pick the color and input it in the chat .