Reviews (37)

It has been a great pleasure to work with Ranger and your family. I was so excited to see his progress each week and I can’t wait to see what the future brings. 🐾🐶😊

We have loved to watch Lily grow in her trust in us. She is such a great dog and we are so happy to see her each week. She loves her sun bathing mornings!

They are doing great and I can’t wait to see how the new move goes 😀

We are so happy that you guys and Aspen aka FISH have become a great part of our Chasing Life family. 😊🐠🐶

Ashoka is such a wonderful dog, we have enjoyed to continue to watch her grow into a great addition to your family. 😊

We love Oliver and we are so happy to have him each week. He is great in our play groups and he has such a great time with his dog friends.

We love coco she is a great dog and are so happy to get to see her when she comes to stay with us. She is great for our socializing with other dogs.

Hello Adam, it was great working with you guys.

Hello as soon as I got this on July 23 2025 I sent you a text as I was super confused as I had not heard from you since June 10 2025. I had sent a few texts to check in and get your sessions set up, but did not hear back from you. So I did some research and found that somehow the client portal system after an update had put you on a DND text list in the system. So my text to you were not being sent to you. I have always made it very clear to all my clients that if you message me and you have not received a response within a few hours to please send me another message reminder as I may have read it and was busy and forgot to reply. Also that any lessons or check ins can be scheduled to fit your schedule so please reach out any time to schedule any upcoming sessions. I notified you of this finding as well as reaching out to you to get you and Skii on the schedule.  You let me know that Skii was having some more health issues and would need to get through those first. I let you know we are here when that time comes and that you have credits in the system to book those any time in the future. We wish Skii a quick recovery and are looking forward to seeing you guys again soon. 

We’re sorry to hear you were unhappy with your experience. During the time of your training package, we experienced unexpected phone service issues that required us to change providers and phone numbers. We notified clients of these changes by email and text as quickly as possible, though we understand this may have caused frustration and communication difficulties. We completed two in-home training sessions focused on the concerns you wanted to address with your pup. We also discussed the option of introducing e-collar training for the remaining sessions if you chose to move forward with that approach. In addition, we offered Play & Train days. You scheduled two days, but your pup attended only the first. During that visit, we completed two park walk sessions and provided supervised playtime with other dogs, which gave us a good opportunity to get to know him in our training environment. When the second day was canceled, we reached out to check in and ask how things were going. Shortly afterward, we received your refund request. I also spoke with you directly by phone to review our refund policy. Because the request was made after training services had already begun, our policy would not normally allow a refund. However, we still wanted to address your concerns and sent an email offering a partial refund/credit of $275. Since the original payment method was unavailable, we also asked for your preferred refund method, but unfortunately did not receive a response before this review was posted. We never want any client to feel ignored or dissatisfied. We genuinely care about the dogs and families we work with and are always striving to improve communication and the overall client experience. We remain open to discussing a resolution directly.

We’re sorry to hear that your experience was disappointing. Duke came to us at 4 months old with serious behavioral concerns, including food aggression and biting within the home, and we worked extensively on those behaviors throughout his stay, including structured socialization with new people, children, and other dogs. During his time with us, we did see improvements in his behavior, responsiveness, and ability to engage appropriately within the training environment. We acknowledge communication could have been better at times, and we take that feedback seriously. At Duke’s go-home session on the evening of Christmas Eve 2024, we reviewed his progress. When concerns about his appetite were brought to my attention, I followed up to address them. Temporary changes in eating during transitions are common, and I suggested offering a few different food options while allowing him time to adjust and eat at his own pace. We also offered follow-up sessions to help transfer training into the home, and that door remained open. We genuinely cared about Duke and wish your family the best moving forward. Anyone with questions is always welcome to reach out to us directly.

Hello Juliana/Brooke, We here at Chasing life Dog Training loved working with Clyde while he was with us. He is such a great dog. Our facility sends owners access to their dogs google photo links where pictures/videos are uploaded regularly to keep owners updated on their pets. We also provide any updates when an owner reaches out for one. This was provided to you for Clyde during his time with us as well and we responded to your texts in a timely manner every time you sent one every few days. We notified you on Jan 27th that unfortunately Clyde had an allergic reaction to the metal in the E Collar and prong collar being used during his training. While this sensitivity is rare, we have seen it before with some dogs but only this high of a metal reaction in a silver lab (lessons) and black lab (board and train) that trained with us previously. Once we noticed he was having a reaction we contacted you to notify you of what was happening and communicated with you that our team was keeping the area clean to prevent further irritation. Because of his reaction, we decided to order different prongs and rubber caps to go on all of the prong tips. During drop off on Feb 2nd , I thoroughly went over with you the areas on his neck that were irritated and advised you to try and keep them as clean as possible and to continue to check regularly for any new marks as he continued to wear the E Collar until the new prongs come in, but the rubber tips on the prong collar would help. I also notified you that at his next lesson we would have the new rubber tips and new copper prongs that I ordered specifically for Clyde would be available to switch out. On Feb 5th via phone text, you notified me that you took him to the vet because of his excess itching and he was treated to prevent further infection. I reached out to you several times and We spoke the next day about the vet visit and about making those adjustments with the new training tools in our upcoming session once he was healed and feeling better. After that phone call, you were credited your remaining balance of $250 for the upgrade of the e collar and quick clip strap. After that call on Feb 6th you notified us via text message that you no longer wished to continue his training and requested an additional $200 refund for the vet visit. As per the contract you signed, you are responsible for any medical care during training that is believed to be an underlying condition. We understand his reaction was severe, and we regret this happened but do not believe an additional refund is justified as we believe we addressed the situation to the best of our ability. Our team at Chasing life dog training truly cares for the dogs in our care and we take their health and safety very seriously as it is our main responsibility. We are very sorry you have chosen to not continue working with us as we think Clyde would have benefited greatly and wish you both the best moving forward. *We would like to note that we have reached out to you by phone, text and email to discuss this review with you but each was met with no response.