Today, 56% of consumers would rather text a business than call.
The main reason being? Convenience.
Delivering a convenient experience to your customers can go a long way when it comes to building a long-lasting relationship with clients. More customer happiness means they will keep coming back and they will tell their friends about you.
And it’s not just about your client’s convenience factor.
It’s about you.
Text message statistics don’t lie, and they all point to one thing — if you communicate with your clients over text, then you get heard loud and clear. No missed calls, no lost emails, no snail mail. Whether you need an invoice to get paid, an appointment to be confirmed, or a follow-up note to be read – text message is the platform for communication success.
Plain and simple: your customers read their text messages!
Not only that, but they read them immediately after they receive it (‘SMS procrastination’ does not exist).
Any important information about you, the service, or anything at all – if you communicate over text, your client will digest said communication.
You won’t ever hear the:
“Oh I didn’t get the email” or “I’ll get back to you when I get in front of a computer“.
You’ve got something important to say. So make sure your customers list. Use text.
Because of the effectiveness of text, more businesses are shifting gears.
Not just text – but also apps.
The idea is things get done quicker when on mobile.
Whether that’s communicating or transacting – small business owners are moving mobile to help their businesses compete and to improve their cash flow.
The average time it takes a client to pay an invoice over text? – 24 hours. That compare to 7-12 days in pre text message days.
Going mobile is simple.
Start here – and get your business ahead of the pack!