Today, 56% of consumers would rather text a business than call.
The main reason being? Convenience.
Delivering a convenient experience to your customers can go a long way when it comes to building a long-lasting relationship with clients. More customer happiness means they will keep coming back and they will tell their friends about you.
And it's not just about your client's convenience factor.
It's about you.
Text message statistics don't lie, and they all point to one thing -- if you communicate with your clients over text, then you get heard loud and clear. No missed calls, no lost emails, no snail mail. Whether you need an invoice to get paid, an appointment to be confirmed, or a follow-up note to be read - text message is the platform for communication success.